Note: This is a recall to repair only.
- Which models are included and when were they manufactured?
- How can I figure out if my dishwasher is affected?
- What should I do if my dishwasher is an affected model?
- When does this problem occur?
- Can I continue to use my dishwasher until a repair is made?
- How long will the repair visit take?
- How long is the recall repair valid?
- What could potentially happen if I continue to operate the dishwasher?
- Why is this a voluntary recall?
- Did the CPSC force Siemens to issue this recall to repair?
- Did Siemens fully cooperate with the CPSC?
- How many Siemens dishwashers are part of this recall?
- Where were these dishwashers manufactured?
- Does this mean that Siemens products are not safe?
- Don't all dishwashers have to get safety checks first, and safety
certified?
- What if I have a service contract on my dishwasher?
- Is the affected component being used with other products?
- What measures is Siemens home appliances taking to avoid damages?
Q. Which models are included and
when were they manufactured?
Only one Siemens model is affected:
|
Model Numbers beginning with:
|
Serial Numbers within the range of:
|
|
SL34A
|
FD8308 – FD8505
|
The Siemens model listed above was manufactured between 2003 - 2005. Other than
that listed above, no other Siemens models are affected by this voluntary recall
and required repair.
Q. How can I figure out if my
dishwasher is affected?
The dishwashers that are part of this recall can be identified by matching the model
number and the serial number (begins with "FD") found in the safety notice. The
model and serial numbers can be found inside the dishwasher door panel on the upper
right side.
To confirm if your dishwasher is included in this safety notice, please enter the
model and serial numbers on the Web site or call 800-856-9226. Customer assistance
operators are available 24 hours a day, 7 days a week. You can also refer to the
U.S. Consumer Product Safety Commission
press release
or Ontario Electrical Safety Authority
press release
for additional information.
Q. What should I do if my dishwasher
is an affected model?
If you have one of the affected models, please stop using the appliance and contact
the Siemens home appliances hotline at 800-856-9226 immediately to schedule a free
repair.
Q. When does this problem occur?
In the specified models, this problem can occur while the dishwasher is in operation.
It does not occur when the dishwasher is not in operation.
Q. Can I continue to use my dishwasher
until a repair is made?
No. If you have one of the affected models, please stop using the appliance and
contact the Siemens home appliances hotline at 800-856-9226 immediately to schedule
a free repair.
Q. How long will the repair visit
take?
Replacing the control panel is a simple repair and should be completed in less than
one-half hour with minimal disruption. Please contact the Siemens hotline at 800-856-9226
immediately to schedule a repair.
Q. How long is the recall repair
valid?
The recall and repair of these units is open indefinitely, and free repairs by Siemens
will be provided for as long as requested and needed by our valued customers.
Q. What could potentially happen
if I continue to operate the dishwasher?
There is a possibility that a fire could break out in the control panel. If unattended,
the fire could potentially spread beyond the dishwasher. If you have one of the
affected models, please stop using the appliance and contact the Siemens home appliances
hotline at 800-856-9226 immediately to schedule a free repair.
Q. Why is this a voluntary recall?
Upon learning of the potential problem with certain models of dishwashers manufactured
between 2003-2005, we notified the appropriate federal authorities at the U.S. Consumer
Product Safety Commission (CPSC) in the United States and the Ontario Electrical
Safety Authority (ESA) in Canada, and we are working in full cooperation with both
agencies. We want our customers to be safe so we volunteered to recall the affected
models and quickly make necessary repairs.
Q. Did the CPSC or ESA force
Siemens to issue this recall to repair?
No, Siemens is voluntarily announcing this recall and working in full cooperation
with the U.S. Consumer Product Safety Commission (CPSC), the Ontario Electrical
Safety Authority (ESA), our customers and others to quickly recall the affected
models to repair the defect.
Q. Did Siemens fully cooperate
with the CPSC and ESA?
Yes, we have worked closely with federal regulatory officials (CPSC and ESA) throughout
this process. Our effort here is to reach all consumers with the affected dishwashers.
Q. How many Siemens dishwashers
are part of this recall?
Approximately 13,445 Siemens dishwashers sold in the United States and Canada. Only
one Siemens model is part of this recall, and it is listed above and in the safety
notice.
Q. Where were these dishwashers
manufactured?
The dishwashers were manufactured in our facility in North Carolina.
Q. Does this mean that Siemens
products are not safe?
Not at all. Siemens is committed to upholding the highest standards of quality craftsmanship
and reliability in all of our brands. In fact, our discovery of this issue is testimony
to our commitment to stringent testing and quality analysis. We are committed to
the safety of our customers. To insure their safety, we are voluntarily recalling
and repairing these affected units and working with federal authorities throughout
the process.
Q. Don't all dishwashers have
to get safety checks first, and safety certified?
All Siemens dishwashers are certified by Underwriters Laboratories (UL) and approved
by the National Sanitation Foundation (NSF) to ensure both safety and quality.
Q. What if I have a service contract
on my dishwasher?
Regardless of a service contract, you should call the Siemens hotline at 800-856-9226
for a free repair.
Q. Is the affected component
being used with other products?
No. This panel has only been used on the specific models announced in this recall,
which were manufactured between 2003 - 2005. No other makes or models contain the
affected component.
Q. What measures is Siemens home
appliances taking to avoid damages?
Siemens is offering to repair all affected products free of charge. Siemens will
obtain customer information through distributors, retailers, and through a public
announcement.